We recently asked our client service reps what makes them love their jobs at CLI. Overwhelmingly, it was the ability to help someone along their journey to parenthood. Enjoy these little glimpses into the days of our fabulous customer service team and how they each make a difference in the lives of our clients!
Blog written by Client Services Staff Justinn
I find it gratifying when I am able to help a patient who begins the call very anxious and nervous. When I work with a patient who is having difficulty with the donor selection process, by the end of the call when their order is complete, they have usually calmed down and are incredibly grateful for my help. I am very happy to be able to help someone through what can be an overwhelming process. I can tell by the end of the call that they feel much more confident about their selection and decision to purchase donor sperm. It feels good that my assistance is enough to make them feel much better about this life changing process.
