We recently asked our client service reps what makes them love their jobs at CLI. Overwhelmingly, it was the ability to help someone along their journey to parenthood. Enjoy these little glimpses into the days of our fabulous customer service team and how they each make a difference in the lives of our clients!
Blog written by Client Services Staff JeanMarie
A few weeks ago I assisted a new patient who felt a little confused and overwhelmed by the donor selection process and order process. I was able to guide her through the necessary paperwork and contact her physician’s office as necessary. When I looked up the donor she had selected, I found that the donor was very limited and only had a few samples remaining. The patient was understandably worried about the samples running out, so the first thing I did was put those samples on hold for her. She was unaware this was even an option and was so grateful when I told her we could hold them for ten business days.
Over the course of the next couple of weeks, I worked with this patient multiple times because she decided to change clinics and also decided that her partner would now be the patient. I was happy to help her and her partner through the entire process until the order was completed and shipped. It was a very overwhelming process for the patient and her partner, but they were so happy to have someone walk them through every step. They promised to tell me when they are pregnant and I can’t wait to hear from them!
