Blog written by Client Services Staff Nicole
Facebook? Twitter? These new concepts of interacting with patients are exciting to me. I let people know what’s new with Cryogenic Laboratories, such as births or new donors. Letting people know that a baby is on the way gives patients hope that one day it will happen to them. Whenever I see a “thumbs up” over a post that I just created, it feels great! For me, communicating with these people and letting them know that we are behind them 100% is a fantastic feeling.
Some “Tweets” are even informative about the proper documents that we need from our clients before completing an order. Some examples are your ‘Terms of Use’ form and where to ‘Report your pregnancy’. I believe that having these forms of communication with our patients not only gives them hope, but prepares them for the future. Our Customer Service Representatives are always eager to hear from you with any questions you might have. Or, just leave us a message on Facebook, and I’ll be sure to get back to you as soon as possible. I look forward to your Tweets and Facebook messages!
