The Physician Must Set Up An Account
Cryogenic Laboratories, Inc. (CLI) does require that a licensed physician/practitioner, if he/she has not already, establish an account with us before sperm specimens are ordered and shipped. The Physician Account Set Up Form is available by contacting Client Services at 800-466-2796.
The Physician Or Patient Places the Order
Either the patient or healthcare provider may place an order. If an order is to be billed to the physician's office a staff member must place the order. Before placing an order, please check availability online or by calling Client Services. Also, please ask the patient to review all available donor information. You may place an order by contacting Client Services at 800-466-2796. Additionally, CLI provides online ordering for donor sperm and additional information through the Donor Search.
At the time of ordering please be prepared to provide the following information:
CLI accepts all major credit cards, money orders and cashier checks. Personal checks are not accepted. CLI must receive any money order or cashier check before the shipping date. CLI does not work with or arrange payment with insurance companies, although we can provide the patient with copies of paid invoices to submit to insurance upon request.
Client Services takes orders 7am to 6pm Monday - Friday, Eastern Time (ET).
Deliveries are made on business days only. Should there be an exceptional circumstance, CLI will do all that is possible to accommodate the patient and/or provider. CLI offers a courtesy hold for units up to 10 business days. All hold orders will be cancelled on the tenth business day if the order has not been completed.
CLI's standard shipping tanks are guaranteed to maintain frozen samples up to 7 days. Upon request and an additional fee, a 14 day tank can be shipped, which guarantees the samples stay frozen up to 14 days.
For Fed Ex Orders:
For Local Courier Orders:
For Internet Orders:
All Internet donor sperm orders must be placed at least one business day PRIOR to the day of shipment. Physician accounts must also be set up at least one business day prior to ordering. Confirmations of web orders can be requested at the time of ordering.